Privacy Policy

We collect only what we need to quote, schedule, perform and stand behind HVAC and refrigeration work. In the twelve months before the date above, we have collected the following categories of personal information:

• Identifiers — your name, service and billing address, email address, phone number, and (if you contact us from this site) your IP address and device identifiers.
• Customer records — the equipment at your property, its make, model and age, the work we performed, warranty status, maintenance-plan enrollment, and your service history with us.
• Commercial information — estimates, invoices, the services you purchased, and records of payment. We do not store full payment card numbers; see “Payment Security” below.
• Internet and network activity — the pages you view on this site, the page that referred you, your browser type and operating system, and general (city-level) location inferred from your IP address.
• Geolocation data — the service address you give us, so we can dispatch a technician. We do not collect precise location from your device.
• Audio and electronic communications — the content of emails, text messages and form submissions you send us, and notes from our phone conversations.
• Professional information — if you apply for a job through our Careers page: your work history, the position you are seeking, and anything else you choose to tell us.

We do not knowingly collect sensitive personal information such as government identifiers, precise geolocation, health data, biometric data, or information about your race, religion, union membership or sexual orientation. Please do not send us that information through this website.

We obtain personal information from three places:

• Directly from you — when you complete a form on this site, call or text us, email us, apply for a job, or let a technician into your home or business.
• Automatically from your device — through cookies and similar technologies as you browse, described in section 4.
• From service providers — for example, our spam-screening and hosting providers pass along the submission they processed on our behalf, and equipment manufacturers may share warranty registration details for equipment we installed.

We use the information described above to:

• Respond to your inquiry and provide a quote or estimate
• Schedule, dispatch and complete service, installation and repair work
• Process payments, issue invoices, and administer financing applications
• Send appointment confirmations, technician-on-the-way notices, maintenance reminders and warranty notices
• Honor warranties and maintenance-plan commitments, and keep the service records that make that possible
• Answer questions, resolve complaints and provide customer support
• Evaluate employment applications
• Understand how this website is used so we can make it faster, clearer and more accessible
• Detect and prevent fraud, spam and abuse of our forms, and protect the security of our systems
• Comply with our legal obligations, including Texas contractor licensing, refrigerant handling and tax recordkeeping requirements

We do not use your personal information to make automated decisions that produce legal or similarly significant effects about you, and we do not use it to train machine-learning models.

Cookies are small files your browser stores when you visit a site. We use strictly necessary cookies to keep this site secure, to protect our forms from automated abuse, and to remember the privacy choice you make in our consent banner. Those cannot be switched off without breaking the site.

Optional cookies are governed by the banner shown on your first visit. Until you make a choice, visitors in the European Economic Area, the United Kingdom and Switzerland have analytics and advertising storage denied by default. Elsewhere, including in the United States, optional cookies operate on an opt-out basis and you may decline at any time.

The third parties that receive information through this website, and what each one does, are:

• Google Tag Manager and Google Analytics — Measures how visitors find and use this site — pages viewed, approximate location, referring source, and device type — so we can improve it. These are the cookies your consent choice controls.
• Google reCAPTCHA Enterprise — Screens our contact and careers forms for automated abuse. Google receives your IP address, browser and device signals, and interaction data in order to score the submission.
• Google Fonts — Serves the typefaces used across this site. Your browser requests the font files from Google, which receives your IP address as part of that request.
• CI Web Group (hosting and form delivery) — Hosts this website and receives the contents of any form you submit so it can be routed to us by email and stored in our customer records.
• Optimus Financing / EGIA — Operates the financing application we link to from our Financing page. If you choose to apply, you leave our site and their privacy policy governs the application.

You can also block or delete cookies through your browser settings. Doing so may limit parts of the site.

If you give us your phone number, we will use it to reach you about the service you asked for. We only send SMS or text messages to a number when you have checked the separate, unchecked consent box next to that request — consent to receive texts is never bundled into anything else and is never a condition of purchasing any service.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to unsubscribe, or HELP for help. We do not sell or share mobile phone numbers or SMS consent with third parties for their own marketing.

We do not sell your personal information for money. We share it only in these situations:

• Service providers — the vendors listed in section 4, plus our payment processor and accounting provider. Each is permitted to use your information only to perform work for us.
• Equipment manufacturers and distributors — to register a warranty or order the correct part for your system.
• Financing partners — only if you choose to apply for financing, and only the information you submit to them.
• Legal and safety — when required by law, subpoena or court order, or to protect the rights, property or safety of our customers, our team or the public.
• Business transfer — if our business is sold or merged, customer records may transfer as part of that transaction.

Advertising cookies, if you allow them, may constitute “sharing” for cross-context behavioral advertising under California law even though no money changes hands. Declining optional cookies, or sending a Global Privacy Control signal, stops that.

We never ask for and never accept credit or debit card numbers through this website. No page on mlhvacllc.com contains a card-entry field.

Payment for completed work is taken in person or over the phone through our payment processor's own PCI-DSS compliant systems, and financing applications are completed on our financing partner's secure, externally hosted application — you leave this site to do it. Card numbers, security codes and expiration dates are handled by those providers and are not stored on our servers. We retain only the non-sensitive record of a transaction, such as the amount, date and the last four digits of the card, that we need for invoicing and warranty purposes.